I found this old polaroid photo of the team at the pilot full concept Fitch branch at Broadmead, Bristol. I believe this is around 1985. Based on our performance it was then rolled out nationally and the start of major changes in customer service. L-R: Helen Marsh, Tina ?, ??, Mandy Wilkins, ??, Olivia James, Lyn Harris, me - Geoff Williams, Julie Coombs. - Newsletter 23 https://www.facebook.com/groups/944592096289712