I found this old polaroid photo of the team at the pilot full concept Fitch branch at Broadmead, Bristol.
I believe this is around 1985.
Based on our performance it was then rolled out nationally and the start of major changes in customer service.
L-R: Helen Marsh, Tina ?, ??, Mandy Wilkins, ??, Olivia James, Lyn Harris, me - Geoff Williams, Julie Coombs.